Refund Policy

Last updated: May 29, 2026

1. Eligibility

You are eligible for a full refund if:

You request a refund within 7 days of your initial paid subscription.
This is your first purchase on the plan (not a renewal).
Your account has not been suspended for a policy violation.

2. How to Request

Email us at support@fylo.host with the subject line “Refund Request” and include your registered email address. We will process your refund within 5–7 business days.

✅ No questions asked. You do not need to provide a reason. We will honour all valid refund requests promptly.

3. Non-Refundable Cases

Renewal charges (monthly or annual).
Plan upgrades mid-billing cycle.
Accounts terminated for violating our Terms of Service.
Requests made after the 7-day window.

4. Partial Refunds

We do not offer partial or pro-rated refunds for unused time after the 7-day window. You will continue to have access to your plan until the end of your billing period.

5. Contact

For any refund-related queries, reach us at support@fylo.host. We typically respond within 24 hours.